F A Q
How do you ship and how long it takes?
We ship our products using Flat Rate Priority Mail Boxes insured for the total amount of purchase. It usually takes 2-3 days for packaging and shipping and 4-5 days in transit. We will send you a tracking confirmation once your ordered is processed and shipped.
Prices :Small Box $8 Medium Box $15.99 Large box 18.99
If you are ordering multiple items that fit in the boxes, for example, 2-3 pendants can be shipped on small box for $8, 4-5 crystals up to 6-7 inches tall will all go into the medium box, and so on. If you have ay questions about shipping don't hesitate to contact us at tanizeweck@gmail.com
Do I Receive the exact item on the website picture?
Yes and No.
All the big crystal items and geodes and all items that we have only one of a kind yes that is the exact piece.
All the small crystals, tumbled stones, rough stones, pendulums, etc you will receive a similar - equal than the picture. Actually I would say you will receive even a prettier one as I will be selecting it specifically for each order and I always want my customers to be extra happy when they receive.
Our store has 800 square ft of merchandise and our warehouse another 600 sq ft, so we have many many items to choose from.
For example....
Pendants/ necklaces that are made with just the stone, the picture demonstrate the size and style and color. On the options you can choose the size you like, if we have different sizes. All the pendants are very similar and we have few of each style and will choose a very beautiful one for you. I personally choose each item to be send, and use my guidance and a pendulum to help find the one that will be the best for you.
Earnings - I personally custom make them upon your order so it will the same as you are seeing on the website but of course not that exact one in the picture.
If you have any questions please email us and I can also send you a picture of few we have in stock and you can choose yourself :)
What do you mean by intuitive choosing or using a pendulum to choose which will be the best for me?
I have been working with crystals and their energies for many years and without getting into to many specifics I can tell you that just by observing and helping people choose crystals in my brick and mortar store for the last 20 years it is obvious that certain crystals resonate better with certain people.
Almost like they would "choose" them. One person can touch several different crystals and don't particularly feel anything and suddenly hold one in their hands and just say - or smile .... That's the one.
So, yes there's a way to intuitively choose which crystal might resonate better with a specific person and when I receive an order I usually take a little extra time finding that specific one for you among another 10 or 20 or 50 in my store or warehouse. I use my intuition and a pendulum. It is almost like I think on your name, and look among the options I have and suddenly one for some reason just really gets my attention, sparkles stronger, shows a rainbow, and also my pendulum gets intensely active for that one.
We have not had a return in over 20 years so I would tell you Yes, it works :)
Do you make custom Jewelry ? How long it takes?
Yes,
For jewelry pieces that need to be made, it takes and additional 3-4 days for production.
I don't see the shipping price on the large pieces. How can I find out the price for shipping?
For all the large items please email us with the item (s) you like, your name and complete address. Street number, city, zip code and phone number.
The price depends on the location it will be shipped to and we will check rates with UPS and FEDEX and will email or call you back in 24 -48 hours.
For items that are heavy, like the amethyst geodes and large pieces until 150 lbs (packaged) we use UPS and will deliver to your door. Will get you an exact quote as price can varies depending on your state. All pieces above 50 lbs are shipped in a wood crate.
For items heavier than 150 lbs (after packaged) we will get a quote with FEDEX Freight and UPS Freight to your destination to see what is the best option.
All pieces over 150 lbs are shipped in a custom made wood crate, fully insured and it will take usually 5-7 days to ship out, unless you specify is a rush order.
Please email us for a quote and also if you are interested in a specific size we can take pictures and show you what we have in stock at the moment.
We have lots more at the store and our warehouse and will be happy to send pictures or schedule a facetime/skype video call where we can show you in person what we have in stick.
RETURNS/ REFUNDS:
All small items can be returned within 7 days, in the original condition for a full refund. Shipping rates are non refundable and customer is responsible for the return shipping cost and insurance. We are not responsible for items that are not insured and lost in the mail. Once product arrives and its confirmed it is intact, credit card will be refunded within 5 business days.
All jewelry items have to be returned in original packaging and unused.
All large items that have to be crated are not refundable.
You don't have many reviews to make me feel 100 % secure to order.
Yes, that is true. When you look around the site, our products don't have many reviews. There's couple main reasons.
First, I am not a really digital person but did the website myself in 2019 and I did not realize we had to install apps to ask and email people constantly for reviews.
Actually still feels somehow weird about it because I personally don't like to get these numerous leave a review emails when I am buying something.
But, regardless, now that I now that the reviews are an important part on the online world we recently added the app to ask for review (1 email only will be sent) and hopefully will start getting reviews.
Secondly, as our business is 80 % directly with customers at our store in Hanalei - (we have our store in Kauai since 2000) most of our customers meet us and shop in person first and then do phone orders or video call orders and these orders do not go directly thru the website.
If you like to verify we are the real deal, please feel free to email, text or call our store and set an appointment time where we can do a quick video call and show you our Hanalei -Kauai - store.