How do you ship and how long it takes?

 We ship our products using Flat Rate Priority Mail Boxes insured for the  total amount of purchase.  It  usually takes 2-3 days for packaging and shipping and 4-5 days in transit.  We will send you a  tracking confirmation once your ordered is processed and shipped. 

Prices :Small Box $10 -   Medium Box $18    -    Large box 20 

If you are ordering multiple items that fit in the boxes, for example, 2-3 pendants can be shipped on small box for $8, 4-5 crystals up to 6-7 inches tall will all go into the medium box, and so on.  If you have ay questions about shipping don't hesitate to contact us at tanizeweck@gmail.com 

Do I Receive the exact item on the website picture? 

Yes and No.  

All the big  crystal items and geodes  and  all items that we have only one of a kind yes that is the exact piece.  

All the small crystals, tumbled stones, rough stones, pendulums, etc you will receive a similar - equal  than the picture.  Actually I would say you will receive even a prettier one as I will be selecting  it specifically for each order and I always want my customers to be extra happy when they receive. 

Our store has 800 square ft of merchandise and our warehouse another 600 sq ft, so we have many many items to choose from.

For example....

Pendants/ necklaces   that are made with just the stone, the picture demonstrate the size and  style  and color.  On the options you can choose the size you like, if we have different sizes.   All the pendants are very similar  and we have few of each style and will choose a very beautiful one for you.   I personally choose each item to be send,  and use my guidance and a pendulum to help  find the one that will be the best for you.

Earings - I  personally custom make them upon your order so it will the same as you are seeing on the website but of course not that exact one in the picture. 

If you have any questions please email us and I can also send you a picture of few  we have in stock and you can choose yourself :) 

What do you mean by intuitive choosing or using a pendulum to choose which will be the best for me?

I have been working with crystals and their energies for many years and without getting into to many specifics I can tell you that   just by observing  and helping people choose crystals in my brick and mortar store for the last 20 years  it is obvious that certain crystals resonate better with certain people.

 Almost like they would "choose" them.   One person can touch several different crystals and don't particularly feel  anything  and suddenly hold one in their hands and just say -  or smile .... That's the one.  

 So, yes there's a way to  intuitively choose which crystal might resonate better with a specific person and when I receive an order  I usually take a little extra time finding that specific one for you  among another 10 or 20 or 50 in my store or warehouse.   I  use my intuition and a pendulum.   It is almost like  I think on your name, and look among the options I have and suddenly  one  for some reason just really gets my attention, sparkles stronger,  shows  a rainbow,  and  also my pendulum gets intensely active for that one. 
We have not had a return in over 20 years so I  would tell you Yes, it works :) 

 Do you make custom Jewelry ? How long it takes?

For jewelry pieces that need to be made, it takes and additional  3-4  days for production.

I don't see the shipping price on the large pieces.  How can I find out the price for shipping?

For all the large items please email us with the item (s) you like, your name and complete address.  Street  number, city, zip code and phone number. 
The price depends on the location it will be shipped to and we will check rates with UPS and FEDEX and will email or call you back in 24 -48  hours. 

For items that are heavy, like the amethyst geodes and large pieces  until 150 lbs (packaged) we use UPS and will deliver to your door. Will get you an exact quote as price can varies depending on your state.   All pieces above 50 lbs are  shipped in a wood crate.

For items  heavier than 150 lbs (after packaged)  we will get a quote with FEDEX Freight and UPS Freight to your destination to see what is the best option.
All pieces over 150 lbs are  shipped in a custom made wood crate,  fully insured  and it will take usually 5-7 days to ship out, unless you specify is a rush order. 

Please email us for a quote and also if you are interested in a specific size we can take pictures and show you what we have in stock at the moment.
 We have lots more at the store and our warehouse and will be happy to send  pictures or schedule a facetime/skype video call where we can show you in person what we have in stick.


 All small items  can be returned within 7 days, in the original condition  for a full refund.  Shipping rates are non refundable and customer is responsible for the  return shipping cost and  insurance. We are not responsible for items that are not insured and lost in the mail.  Once product arrives and its confirmed it is intact, credit card will be refunded within  5 business days. 

All jewelry  items have to be returned in original packaging and unused. 

All large items that have to be crated are not refundable. 

Why you store do not  have many reviews ?

Our website is new and  our business is  85 % directly  in person with customers at our  brick /mortar store in Hanalei - Hawaii. 

Crystals Gems Gallery has been in the same location for 23 years.

Most of our customers meet us and shop in person and then do  phone orders or video call orders  as we have an immense inventory to choose from and they like to see what is in stock.  These orders do not go  thru the  website. 

We do not have a digital employee  at this moment to work on the website and  add all the apps and review requests and endless emails  sales offerings.   

 Please feel free to email, text or call our store and chat if you like before you place your order.   And also if you like to see the latest inventory we make appointments and show you by video call.    text me direct at 1 808 634 66 61 to request yours.