F A Q
We ship our products using Flat Rate Priority Mail Boxes and insure for the amount of purchase. It usually takes 1 - 2 days for packaging and shipping and 3-4 days in transit. We will send you a tracking confirmation once your ordered is processed.
For jewelry pieces that need to be made, it takes and additional 2-3 days for production.
For items that are heavy, like the amethyst geodes and large pieces until 150 lbs (packaged) we use UPS and will deliver to your door. Will get you an exact quote as price can varies depending on your state. All pieces above 50 lbs are wood crated.
For items heavier than 150 lbs (after packaged) we will get a quote with FEDEX Freight and UPS Freight to your destination to see what is the best option. All pieces over 150 lbs are wood crated, fully insured and it will take usually 3-5 days to ship out, unless you specify is a rush order.
For the large specimens we recommend you call us or email for a shipping quote before you order.
Please email us for a quote and also if you are interested in a specific size we can take pictures and show you what we have in stock at the moment. We have lots more at the store and our warehouse and will be happy to take pictures. On line we have a small sample of our products and will be updating new stock on our newsletter.
All small items can be returned within 7 days, in the original condition for a full refund. Shipping rates are non refundable and customer is responsible for the return shipping cost and insurance. We are not responsible for items that are not insured and lost in the mail. Once product arrives and its confirmed it is intact, credit card will be refunded within 5 business days.
All jewelry items have to be returned in original packaging and unused.
All large items that have to be crated are not refundable.
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