Frequently Asked Questions
Will I receive the exact item shown in the photo?
For one-of-a-kind pieces, including large crystals and geodes, you’ll receive the exact item pictured.
For smaller crystals, tumbled stones, rough stones, pendulums, and items available in multiples, the photo represents the size, style, and quality. Your piece may vary naturally in shape, color, and markings.
I personally choose each piece for your order with care, using my intuition and a pendulum to help select something special for you.
For stone pendants and necklaces, please choose your preferred size from the available options. Earrings are made to order, so they’ll match the pictured design, with natural variations in the stones.
If you’d like to choose your own piece, email us. We’re happy to send photos of available options.
How do you intuitively choose a crystal for me?
After many years of working with crystals and helping customers in our Hanalei store, I’ve noticed that people often feel drawn to particular pieces. Sometimes they hold a crystal, smile, and simply know, “That’s the one.”
When preparing your order, I take a little extra time to choose from the pieces we have available. I think of your name and use my intuition and a pendulum to guide my selection. A particular crystal may catch my attention through its sparkle, color, or a beautiful rainbow within it.
It’s a personal part of how I prepare your order, with care and the intention of choosing a piece you’ll love.
Do you make custom jewelry? How long does it take?
Yes! For jewelry that needs to be made, please allow an additional 3–4 days for production before shipping.
RETURNS/ REFUNDS:
All small items can be returned within 7 days, in the original condition for a full refund. Shipping rates are non refundable and customer is responsible for the return shipping cost and insurance. We are not responsible for items that are not insured and lost in the mail. Once product arrives and its confirmed it is intact, credit card will be refunded within 5 business days.
All jewelry items have to be returned in original packaging and unused.
All large items that have to be crated are not returnable.
Why aren’t there many reviews on your website?
Much of our business happens in person at our Hanalei store, or through phone and video-call orders. Those purchases aren’t always reflected in our website reviews.
I also manage the website myself, alongside the store, so our online presence is still growing. You’re always welcome to get to know us before placing an order.
Please email, call, or use our website chat with any questions. To arrange a video call and see available pieces, text me directly at 808-634-6661.